All Charahub support is free.
If you're having a problem with your account, write to [email protected] and one of us will get back to you.
Response time can vary depending on the nature of the problem, but to speed things up:
Many Charahub users already visit our Facebook page - we mention new features here and use it as a way to keep an eye on popular suggestions for the site.
People often talk about Charahub on Tumblr; we reblog and respond to comments and questions on our own Tumblr whenever we can.
Remember to check the What's New panel for a detailed list of new features and bugfixes as we add them.