😢 We recently moved charahub from Amazon Web Services to the Google Cloud, and during the transition some data was lost between Tuesday and Thursday. Unfortunately this data is non-recoverable, but we have added addition redundency to prevent it happening in the future. Any changes you make now will persist. We're sorry, and thank you for your patience.

Help and Support

All Charahub support is free.


If you're having a problem with your account, write to [email protected] and one of us will get back to you.

Response time can vary depending on the nature of the problem, but to speed things up:

  • Include your Charahub username.
  • Write from the address your account is registered with, if you can.
  • Tell us what browser you have (e.g. Chrome, Firefox, Safari, Internet Explorer), the version and if you use Windows, Mac or Linux.
  • If you are using a phone or a tablet device, mention the make and model.
  • But don't tell us (or anybody else) your password.


Many Charahub users already visit our Facebook page - we mention new features here and use it as a way to keep an eye on popular suggestions for the site.


People often talk about Charahub on Tumblr; we reblog and respond to comments and questions on our own Tumblr whenever we can.


Follow @charahub.

What's New

Remember to check the What's New panel for a detailed list of new features and bugfixes as we add them.